Return & Refund policy
At FOPOMONITOR, your satisfaction is our priority. We stand behind the quality of our laptop monitor extenders and portable display solutions.
If your purchase does not meet your expectations, we provide a simple and transparent 30-day return and refund policy.
1. 30-Day Return Guarantee
You may request a return within 30 days after receiving your order.
To be eligible for a return:
✅ The product must be in its original condition.
✅ The product must include all original accessories, cables, and packaging.
✅ The item must not have physical damage caused by misuse, accidents, or improper installation.
✅ Proof of purchase (order number or purchase email) is required.
2. Eligible Return Reasons
We accept returns for:
✅ Product Defects
If your product has a manufacturing defect or technical issue confirmed by our support team, we will provide:
- Free replacement, or
- Full refund
Return shipping costs caused by product quality issues will be covered by FOPOMONITOR.
✅ Incorrect Item Received
If you received the wrong product or missing accessories:
- Please contact us within 7 days after delivery.
- Provide your order number and photos/videos of the issue.
- We will arrange a replacement or appropriate solution.
✅ Personal Preference / Change of Mind
If you simply change your mind:
- The product must be unused or in excellent condition.
- Return shipping costs may be the responsibility of the customer.
3. How to Request a Return
To start a return:
Step 1 — Contact Our Support Team
Email us at:
Please include:
- Order number
- Customer name
- Reason for return
- Photos or videos showing the issue (if applicable)
Step 2 — Receive Return Instructions
Our support team will review your request and provide:
- Return approval confirmation
- Return address
- Shipping instructions
Please do not send products back before receiving return authorization.
Step 3 — Ship Your Return
Please:
- Use the original packaging whenever possible.
- Include all accessories and cables.
- Provide tracking information after shipment.
4. Refund Processing
Once your return arrives at our warehouse and passes inspection:
✅ Refunds will be processed within 3–5 business days.
Refunds will be issued to:
- The original payment method used during checkout.
Please allow additional processing time depending on your bank or payment provider.
5. Damaged or Defective Products
If your order arrives damaged or the product does not function properly:
Please contact us within 7 days of delivery.
Send:
- Order number
- Photos/videos of the issue
- Description of the problem
Our support team will quickly provide the best solution, including:
- Troubleshooting assistance
- Replacement
- Refund
6. Non-Returnable Situations
Returns may not be accepted if:
❌ The product has been physically damaged after delivery.
❌ Accessories, cables, or packaging are missing.
❌ The product has been modified or repaired without authorization.
❌ The return request is submitted after the 30-day return period.
7. Warranty Protection
All FOPOMONITOR products include warranty protection.
If you experience product quality issues during the warranty period, please contact our support team:
We are committed to providing reliable solutions and long-term customer support.
8. Contact Us
Need help with a return or refund?
FOPOMONITOR Customer Support
📧 Email:
FOPO@afterservice.vip
🌐 Website:
www.fopomonitor.com
📞 WhatsApp / Phone:
+86 1 833 637 2188
🕒 Support Hours:
Monday–Sunday
8:00 AM – 6:00 PM (PST)
Shop With Confidence
At FOPOMONITOR, we believe great products should come with great service.
Enjoy:
✅ 30-Day Return Guarantee
✅ Professional Technical Support
✅ Reliable Warranty Service
✅ Secure Online Shopping Experience
Thank you for choosing FOPOMONITOR.
