Refund policy
FOPO provides a straightforward warranty that is processed in the most hassle-free way possible. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law. Here are details below.
How to cancel the order and get the refund?
1. Self-serve Returns
- Log in to your account: Click the profile icon in the store's navigation, or click here
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code. - Click the order that you want to submit the return for
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
2. Contact US
- Please reach out to FOPO customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
- FOPO support will share the corresponding return address with you within 24 working hours.
- For the refund to be processed in a timely manner, please be sure to send a return notification to FOPO with the following information: shipping label tracking number.
How long does it take to get a refund?
- Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Do I need to pay any return fees?
- FOPO supports free returns within 30 days. There is no extra charge for exchanges and returns within 30 days from the original purchase date.
Warranty Time line:
- Warranty Period (12 Months)
Contact Us:
- Phone Number: +1 833 637 2188
- Email Address : FOPO@afterservice.vip
Note:
1. 30-Day Money-Back Guarantee for whatever reason: Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in warehouse for inspection, the refund process will begin.
- Returns must include all accessories.
- Items must include original packaging.
- For non-quality related warranty claims, buyer is responsible for shipping costs.
- For non-quality related warranty claims, FOPO refunds the cost of the product itself.
- Returns may be rejected if items that do not meet the above requirements.